Resources & Links Downloadable PDF's   Performance Improvement applied to a residential treatment center • This was written as a brief overview of how performance improvement activities fit into a residential treatment program's daily operations. It shows how focus areas may include both organizationwide and departmental activities and measures.   Utilization Review Process displayed in Flowchart Format • This flowchart shows how a process can be delineated in a one page flow chart. Flow charts are useful tools for both process analysis and description of processes.   Completed Healthcare Failure Mode and Effects Analysis • This grid describes the analysis performed by a falls assessment team. The action plan was developed once the grid and scoring were completed.    Data collection, analysis, and display • This powerpoint presentation describes some basic components of data collection and uses the PDCA model. It includes guidelines for graphical presentation of data.   Performance Improvement information on the Web   Websites of interest: Agency for Healthcare Research and Quality Institute of Medicine Institute for Healthcare Improvement Commonwealth Fund Quality tools from AHRQ Center for Disease Control Leapfrog Group Patient Safety and Quality Healthcare George Mason University American Health Quality Association The Joint Commission   Articles online: A Leadership Guide to Quality Improvement for EMS Systems CQI: What Every Health Care Manager Needs to Know Introduction to Quality Improvement I Introduction to Quality Improvement II Performance Measurement in Behavioral Health Care Use Questions to find solutions Plug your building security risks Does your data survive the quality test? Quality Managers’role in outcomes management National Patient Safety Goals and Introduction to the NPSG from Joint Commission website   info@smallworldconsultants.com